Privacy & Data Practices

Privacy Policy

This Privacy Policy explains how Prime Integration collects, uses, protects and manages personal information submitted through this website and in connection with service or project inquiries.

Plain-Language Privacy

We explain what information may be collected, why it is used and how to contact us about it.

Your Choices

You may ask about access, correction or withdrawal of consent, subject to applicable legal limits.

Last Updated

August 19, 2026

Privacy Practices for Website Visitors & Customers

01

Who This Policy Applies To

This policy applies to personal information collected through the Prime Integration website and through website-based service requests, project inquiries and related communications. Prime Integration is located at 2233 Argentia Rd, Suites 302 & 302A, Mississauga, ON L5N 2X7, Canada.

02

Information We May Collect

The information we collect depends on how you use the website and what you choose to provide.

  • Contact and identification information such as your name, company, email address and phone number.
  • Service-request information such as the service needed, service location or city, priority, machine or system details, symptoms, alarms and project requirements.
  • Files or documents you voluntarily upload with a service request.
  • Technical information that may be generated by the website, hosting, security or analytics services, such as IP address, browser or device information, pages visited and timestamps.
03

Why We Use Personal Information

Prime Integration uses personal information only for identified and legitimate business purposes.

  • To review and respond to service requests, project inquiries and quote requests.
  • To communicate with you about equipment, automation work, site visits or next steps.
  • To operate, maintain, secure and improve the website and related systems.
  • To prevent misuse, investigate security issues and maintain records where reasonably required.
  • To meet legal or regulatory obligations that apply to Prime Integration.
04

Consent

Where consent is required, Prime Integration seeks consent that is appropriate to the nature and sensitivity of the information being collected. Information submitted through the service-request form is used for the purpose described at the time of collection. Any optional use that is not necessary to respond to your request should be presented separately so you can choose whether to consent.

05

Sharing and Service Providers

Prime Integration does not sell personal information. Information may be disclosed to service providers that support website hosting, email delivery, forms, security, data storage or other business systems, but only as reasonably necessary for the services they provide. Information may also be disclosed where required or permitted by applicable law.

06

Retention and Safeguards

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required by law. Prime Integration uses administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No website or electronic transmission can be guaranteed to be completely secure.

07

Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website functionality, security, preferences, forms or measurement. If analytics, advertising or other non-essential tracking technologies are used, information about those practices and available choices should be presented through the website’s cookie or consent controls. Cookie settings may also be managed through your browser.

08

Access, Correction and Withdrawal

You may contact Prime Integration to ask whether we hold personal information about you, request access or correction, or ask about withdrawing consent where applicable. Some information may need to be retained where required by law or where it is necessary to complete an existing transaction, resolve a dispute or maintain legitimate business records.

09

Third-Party Websites

The website may contain links to third-party websites, including technology manufacturers, LinkedIn or other external services. Prime Integration is not responsible for the privacy practices or content of third-party websites. Review the privacy information provided by those services before submitting personal information to them.

10

Changes to This Policy

Prime Integration may update this Privacy Policy when website features, service providers, business practices or legal requirements change. The updated version should be posted on this page with a revised “Last Updated” date.

11

Contact the Privacy Officer

Questions, access requests, correction requests or privacy concerns may be directed to Privacy Officer, Prime Integration at info@primeintegration.ca, by phone at (416) 475-1195, or by mail at 2233 Argentia Rd, Suites 302 & 302A, Mississauga, ON L5N 2X7, Canada.

Questions or Requests

Questions About Your Personal Information?

Contact Prime Integration if you have a privacy question, access request, correction request or concern about information submitted through the website.